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Only the best and worst companies have a reputation for customer service.
The pursuit of mediocrity is always successful!
In other words, when your customer service is unsatisfactory people are going to talk. They will share their opinions to anyone who will listen. On the other hand, when your organization consistently delivers exceptional service people will also talk and what better marketing can your company get?
If you want your company to join the select handful of Canadian companies and organizations that have made the commitment to be truly focused on delivering exceptional service but don’t know how to achieve this: contact Karen Harrison of K. Harrison & Associates.
We specialize in training, facilitating, and coaching companies toward a
customer service culture. Our success stories tell a tale of customer service orientation that permeates every corner of the business.
Our Services Include:
- Custom design and delivery of service skills and attitude training for all employees
- Custom design and delivery of service leadership skills for managers
- Facilitation of team building sessions to improve internal service
- Service blueprinting or process improvement for service teams
Consider What Service Star Companies Do
Check your company against these best practices that lead to excellent service delivery by everyone in a company:
Ø Do you know how to find & keep service-focused employees?
Ø Do you know your customers needs & wants intimately & what they feel about your service?
Ø Have your leaders & managers developed & communicated a service strategy or vision to all your employees & customers?
Ø Have you set measurable service standards and tracked them?
Ø Do you” have easy-to-do business with” policies & systems for your internal & external customers?
Ø Do you train and coach your staff in how to work with customers to deliver excellent service?
Ø Do you recognize excellent service performance & celebrate successes?
Ø Do your managers set the tone & lead service delivery by example?
If you answered yes to all or most of the above you should be proud (pat yourself on the back) but if this is not the case and you wish to explore improving service by working with us on all of these or some of these practices, we would be pleased to meet with you at no cost to you & your company.
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