Karen Harrison is a rarity – a Canadian Customer Service Specialist!

Karen Harrison CPCC is a training and organizational development consultant helping companies create a customer service culture.    She specializes in the development of staff and management in private and public sectors.  

Karen has 27 years experience and success in designing and facilitating practical and dynamic learning experiences.  

Her ongoing relationships with some key clients speak to her ability to work in partnerships with clients to meet their specific needs.   Karen is passionate about delivering quality service to her clients and assisting companies to improve customer or client service at all levels of an organization, including its leaders.  

In 2004, Karen was selected to plan and implement a company wide service initiative entitled “Expect the World From Us,” from one of Canada’s best managed companies, The Oppenheimer Group.   Karen trained the management and staff in the skills and attitudes required to deliver exceptional customer service.

Karen is in demand to teach at various universities including Simon Fraser University and the University of British Columbia for Communication in Business courses for working men and women.

Karen is an active volunteer who has chaired and been a member of several boards and organizations including Rotary International and Unicef.   She is a coach and mentor for The Minerva Foundation.